We levarage our 250+ locations and national support to provide desktop services nationwide.
Service from the Call Center is provided 7/24.

NOIS has also been providing on-site Help Desk Services for over 10 years. Our clients
include large Corporations, School Districts, Federal Government, non-profit entities and
many more.

On-Site Services
 - Complete Help Desk
- Deskside Services - Software & Hardware
- Detailed Reporting
- Root Cause Analysis
- World Class Software / Reporting

Consulting
- Needs Analysis
- HDI Surveys
- Gap Analysis

Education
 - Cisco CCNA Training
- Customized Training Plans Available

Supporting your employee’s IT support needs can be one of the most difficult issues
facing companies today. An employee with a down system or software related questions
costs you money. By working with a focused, IT company like NOIS you can concentrate
on your core business and have us support your users, or your existing help desk, using
best-of-class practices.

NOIS has a structured approach to managing customer support that ensures that your
employees get help fast in a cost effective manner. Ask yourself the following questions:

• Do your employees have one number to call for support?
• Are their problems worked on based on first in-first out or by impact to the
employee and your organization?
• Do you know what percentage of issues are closed at first point of contact?
• Are you measuring the productivity of your support staff?

Our proven methodology helps you to answer these questions as well as many more.